Privacy Policy

1. Introduction

Sesame (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you use our services, including our website, mobile app, and any interactions with partner gyms (“Services”).

By using our Services, you agree to the terms outlined in this policy.

2. Information We Collect

We may collect the following information:

2.1 Information You Provide Directly

Name, email address, phone number, and payment details when you sign up.
Profile preferences, such as preferred gym locations.
Communications you send us (support requests, feedback, etc.).

2.2 Information We Collect Automatically

Log data such as IP address, device type, and browser.
Usage data (e.g., visits to partner gyms, time spent in the app).
Cookies and similar technologies for analytics and site performance.

2.3 Information from Partner Gyms

Check-in/check-out times at their facilities.
Reports of any incidents or breaches of gym rules.

3. How We Use Your Information

We use your information to:

Provide and manage your membership.
Process payments and renewals.
Connect you with partner gyms.
Monitor and improve our Services.
Handle disputes between members and gyms.
Send important updates (membership changes, policy updates, etc.).
Send marketing communications (only if you opt-in).

4. Sharing Your Information

We may share your information with:

Partner gyms: for verifying membership and managing access.
Payment processors: for handling transactions securely.
Service providers: for hosting, analytics, and technical support.
Legal authorities: when required by law or to protect rights and safety.

We do not sell your personal information to third parties.

5. Data Retention

We retain your personal data only as long as necessary to provide our Services, comply with legal obligations, and resolve disputes.

6. Security

We use industry-standard measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

7. Your Rights

Depending on your location, you may have the right to:

Access and obtain a copy of your personal data.
Request corrections or deletion.
Withdraw consent for certain uses.
Object to processing for marketing purposes.

To exercise your rights, contact us. See Section 10, Contact Us.

8. Children’s Privacy

Our Services are not intended for individuals under 18. We do not knowingly collect information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, contact us at:

Sesame
Email: hello@sesame.fit
Mailing Address: 6/37 Clarendon Street, East Brisbane, QLD 4169, Australia